Customer Operations Specialist

Summary

Join a mission-driven US-based technology company as a Customer Operations Specialist (Level 2) and provide exceptional administrative support to customers, working closely with the customer operations team.

Requirements

• You’re a professional team player with a positive attitude that makes you want to delight our customers every day
• You’re a self-starter with excellent interpersonal, analytical, and problem-solving skills
• You’re smart, honest, patient, and a great communicator
• You question everything and have a deep desire to always be improving

Responsibilities

• Support operational needs and challenges of our stakeholders and customers
• Respond to queries and concerns from customers and stakeholders in a timely fashion through email or internal tools
• Identify and assess customers’ needs to achieve satisfaction
• Handle escalations and complex customer issues
• Maintain broad knowledge of customer procedures
• Ensure integrity and consistency in business workflow
• Build sustainable relationships and trust with customers through open and interactive communication
• Finding ways to improve processes and procedures to help the business and team
• Involved in learning our product from a functional perspective, helping our customers with their questions, and addressing their problems and concerns

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)