Logistics & Customer Operations Specialist

Summary

Join a fast-growing logistics company as their Logistics & Customer Operations Specialist! This full-time, remote position (U.S.-based, preferably in KY, WV, or the Washington, D.C. area) combines logistics operations and customer support. You will be the main point of contact for clients, manage daily logistics, coordinate container returns, and ensure smooth operations. Work closely with transport partners, depots, and internal teams, taking ownership of order management, inventory, data accuracy, and customer communication. This role is perfect for a proactive problem-solver who enjoys ownership and wants to impact the company's U.S. growth. The company offers a comprehensive benefits package and a unique onboarding experience.

Requirements

• 2-4 years of experience in logistics coordination, supply chain operations, or a customer-facing role within the logistics industry
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred. Equivalent practical experience will also be considered
• A customer-first mindset with excellent communication and problem-solving skills
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a knack for ensuring data accuracy
• Proficiency in the Microsoft Office Suite, particularly Excel
• Fluency in English is required

Responsibilities

• Monitor inventory levels and resolve discrepancies with customers and depots
• Coordinate national and international freight, optimizing transport without pallet swaps
• Communicate and negotiate with carriers, clients, suppliers, and partners to maintain strong relationships
• Serve as the main contact for contract customers via phone and email (no sales calls)
• Manage the full order process, from intake to container returns, ensuring smooth operations
• Handle claims and resolve customer issues efficiently
• Maintain accurate master data and manage invoicing and credit processes
• Collaborate with production, logistics, sales, and quality teams
• Support continuous improvement by driving quality through customer and vendor interactions

Preferred Qualifications

• Experience with an ERP system or a Transport Management System (TMS) is a strong plus
• German language skills are a significant advantage but not mandatory

Benefits

• Comprehensive benefits package, including 100% company-paid medical, dental, and vision insurance for the employee
• Unique onboarding experience, including a 4–8 week trip to the company’s German headquarters to meet the global team and gain hands-on training
• Generous Paid Time Off (PTO) policy to support work-life balance
• 401(k) plan with a competitive company match to help you plan for the future
• 100% remote work with flexible, weekday-only hours — no shift work or weekend duties
• Modern IT equipment provided, including a laptop, monitor, phone, printer, and all necessary software and accessories to set up your productive home office
• A high-impact role with long-term growth potential as part of the company’s U.S. expansion