Penumbra, Inc. is hiring a
Customer Order Specialist II in United States

Summary

The Customer Order Specialist II is responsible for processing hospital purchase orders, answering customer inquiries, and performing various administrative tasks. The position can be remote within the US or hybrid (3 days on-site) in the Bay Area.

Requirements

• High school diploma or GED with preferred customer service experience, ideally in a medical device, pharmaceutical or comparable regulated environment
• Strong oral, written and interpersonal communication skills required

Responsibilities

• Review hospital purchase orders received via EDI, ensuring all required information is accurate for release and shipment
• Answer incoming calls, maintaining a respectful and helpful demeanor and providing clear and concise responses to inquiries from internal and external customers
• Intake of VA orders, maintain documentation and collaborate with Finance when necessary
• Direct communication with customers for revisions to purchase orders, as required
• Communicate order status updates with customers and sales team
• Serves as primary back-up for overflow processing of e-mail and e-fax orders
• Backorder communication and maintenance
• Miscellaneous administrative duties (i.e., filing, scanning, archiving, etc.)
• File customer complaints in accordance with complaint handling procedures
• Log metrics data for quality purposes
• Work company holidays as business needs necessitate

Preferred Qualifications

• Competence with Microsoft Office (Word, Excel, Power Point); SAP experience desirable
• Keen attention to detail and the ability to manage multiple tasks and deadlines are also required

Benefits

• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s)
• Base Pay Range Per Hour: $21.88 - $29.81 an hour