Customer Partner Manager

Summary

Join Greenfly's Customer Success team as a relationship-driven individual to manage key sports league accounts in the US. You will be responsible for driving renewals, growing Greenfly's business within these accounts, and ensuring customer adoption and retention. Leveraging your understanding of the Greenfly platform and short-form content, you will work cross-functionally to advocate for customers and deliver value. You will create playbooks, lead strategic conversations, monitor customer usage, and proactively mitigate churn risks. This role requires strong communication, project management, and problem-solving skills, along with experience in account management and the sports industry. The position is fully remote, with occasional visits to the Santa Monica HQ.

Requirements

• A proactive approach to building customer relationships and navigating complex sports organizations
• Proven results in meeting customer retention and expansion goals
• Excellent verbal and written presentation skills when communicating to a range of stakeholders, including executives
• 6+ years of account management, customer success or B2B SaaS experience
• Experience working at or directly with enterprise sports organization; media a plus
• Clear understanding of the social media and sports landscape and current trends
• Proven ability to succeed in a fast-paced, startup environment
• Problem solver with strong project management skills
• Ability to ramp quickly
• Experience with Salesforce.com or a customer management tool such as Catalyst
• Experience working in a startup environment
• Travel up to 25% of the time required

Responsibilities

• Establish and build customer relationships at all levels of Greenfly’s sports customers in the United States
• Drive renewals and grow Greenfly’s business within specific customers, working across business units/organizations at our customers
• Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
• Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
• Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
• Create unique playbooks for customers’ advocates with attention to detail
• Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
• Own both customer-facing and internal execution and communication
• Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
• Work proactively to eliminate any risk for churn
• Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
• Build out best practices and processes for sports leagues

Benefits

• Stock options
• Great benefits package
• This position is fully remote, with preference given to candidates in the Eastern or Central Time Zone
• You'll visit our Santa Monica, California HQ office occasionally