Partner Customer Success Manager

Summary

Join Vanta as a Partner Customer Success Manager and play a key role in shaping post-sales success for our indirect customer base. You will work with partners to drive adoption, engagement, and retention for customers. You'll manage a growing book of 50–100 indirect customer accounts, collaborate with Partner and Sales teams, and build the foundation for scaling partner success. This role involves owning post-sales relationships, driving product adoption, acting as a liaison between teams, collaborating on success plans, building internal processes, identifying experience gaps, influencing product development, and delivering performance insights. Vanta offers a supportive and collaborative environment with opportunities for growth and development. We are committed to providing a world-class customer experience and are looking for a passionate and driven individual to join our team.

Requirements

• 6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment
• Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs)
• Strong process builder who’s excited about helping stand up new workflows and systems
• Comfortable owning customer relationships end-to-end, even when delivery is through partners
• Empathy, business acumen, and clear communication skills—you can influence cross-functionally and externally
• Excitement to be scrappy, iterate quickly, and build something new from the ground up

Responsibilities

• Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels
• Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement
• Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience
• Collaborate with Partner Managers to develop shared success plans for key accounts
• Build and iterate on internal processes, documentation, and engagement models that support partner-driven CSM motions at scale
• Identify and surface gaps in the post-sales partner experience and help shape what world-class Partner Success looks like at Vanta
• Influence the roadmap and product experience by advocating for partner-specific customer needs
• Deliver insights, reporting, and feedback loops to drive performance and outcomes across your book of business

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney