Partner Customer Success Manager

Summary

Join Vanta as a Partner Customer Success Manager and play a key role in shaping post-sales success for our indirect customer base. You will work with partners to drive adoption, engagement, and retention for customers. You'll own a growing book of 50–100 indirect customer accounts, collaborate with Partner and Sales teams, and help build the foundation for scaling partner success. You will be responsible for helping keep our customers moving toward their goals and ultimately successful and happy. Vanta offers industry-competitive compensation and benefits, including 100% covered medical, dental, and vision, 16 weeks of parental leave, and flexible work hours and location. We are committed to hiring diverse talent and providing an inclusive work environment.

Requirements

• 6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment
• Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs)
• Strong process builder who’s excited about helping stand up new workflows and systems
• Comfortable owning customer relationships end-to-end, even when delivery is through partners
• Empathy, business acumen, and clear communication skills—you can influence cross-functionally and externally
• Excitement to be scrappy, iterate quickly, and build something new from the ground up

Responsibilities

• Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels
• Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement
• Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience
• Collaborate with Partner Managers to develop shared success plans for key accounts
• Build and iterate on internal processes, documentation, and engagement models that support partner-driven CSM motions at scale
• Identify and surface gaps in the post-sales partner experience and help shape what world-class Partner Success looks like at Vanta
• Influence the roadmap and product experience by advocating for partner-specific customer needs
• Deliver insights, reporting, and feedback loops to drive performance and outcomes across your book of business

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US