Customer Project Manager

Summary

Join Ergeon, a company transforming the home improvement industry, as a Customer Operations Specialist L2. You will manage customer projects, resolve escalated cases, collaborate with teams, and improve processes. This high-impact role requires strong communication, organization, and time management skills. You'll need 2+ years of experience in a similar role and proficiency with various tools. The position is 100% remote, offering a competitive hourly rate plus bonuses. A fully paid bootcamp and trial period are included.

Requirements

• 2+ years in customer operations, field service coordination, or a similar CX role
• Experience handling escalated cases to resolution
• Strong English communication skills (C1+)
• Excellent organization and time management
• Comfortable juggling fast-paced work and shifting priorities
• Familiarity with Slack, CRMs, and spreadsheets
• Proactive mindset—you catch problems before they escalate

Responsibilities

• Manage multiple active customer projects independently
• Resolve escalations quickly and thoughtfully, collaborating with cross-functional teams
• Participate in daily/weekly planning huddles to align on timelines and priorities
• Cover urgent follow-ups when needed and work one scheduled Saturday per quarter
• Identify recurring issues and propose process improvements
• Gather post-project feedback and surface customer insights

Preferred Qualifications

• Experience mentoring or training peers
• Background in home services, logistics, or field operations
• Exposure to AI-powered tools for summarization or workflow automation
• Spanish language skills (nice to have)

Benefits

• $10 USD/hour + seasonal bonuses
• Includes a fully paid 4-week bootcamp training and 4-week trial period