Customer Retention Agent

Summary

Join AUTO1 Group, Europe's leading digital automotive platform, and revolutionize the used car market. As a key member of our team, you will recontact potential customers, understand their concerns, and convert 'no's' into 'yeses'. You will guide customers through the process, scheduling evaluations at one of our 130+ branches. This role requires strong communication and sales skills to increase sales and build customer loyalty. The position offers a permanent contract, remote work options (except in Bucharest), a welcoming team environment, and opportunities for professional development. We are seeking a persuasive and empathetic individual passionate about excellent customer service.

Requirements

• Fluent German skills (written and spoken); Intermediate English skills
• Experience in telesales, customer service with product placement or debt collection, outbound calls
• Passion for excellent customer service and enjoyment of interacting with customers
• You thrive in a goal-oriented environment and are motivated to achieve results
• You feel comfortable in a repetitive environment, are adaptable, and work methodically

Responsibilities

• Convert 'No' into 'Yes': When a customer declines our offer, you will proactively call them, understand their concerns, address objections, and win them back
• Guide the Customer Journey: Lead the customer through the process and successfully schedule a final evaluation at one of our 130+ branches in Germany and Austria
• Increase sales by converting interest into action
• Build trust and make the difference that transforms a call into loyal customers. As the first point of contact, ensure that our customers' needs are always exceeded

Benefits

• Permanent contract, full-time
• Work from anywhere: Work completely remotely – anywhere in Romania, except Bucharest, where we expect regular office attendance
• If you like to come to the office: You can find us in Bucharest, directly at the Pipera subway station
• A warm team climate and great team events
• Private health insurance through Medicover
• Open communication and achieving results are very important to us
• Inclusive and respectful multicultural work environment
• Continuous personal and professional development