Customer Retention Specialist

Summary

Join ELVTR, a premier online education platform, as a Customer Retention Specialist. This full-time, remote position, open to South African candidates, focuses on client retention, handling refunds and billing inquiries, and providing administrative support to the sales team. You will manage overdue accounts, respond to customer inquiries, collaborate with various teams, and maintain accurate customer records. The ideal candidate is confident, assertive, a problem-solver, highly organized, a strong communicator, and tech-savvy. Competitive salary, bonuses, and benefits including gym reimbursements, mental health benefits, generous vacation time, and free course access are offered. ELVTR fosters a collaborative and innovative work environment with growth opportunities.

Requirements

• 1+ years of experience in sales, customer service, or a similar role
• Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize competing demands in a fast-paced environment
• Positive attitude, self-starter, and team player

Responsibilities

• Handle refunds and client retention, addressing billing inquiries and managing overdue accounts
• Provide administrative support to the sales team, including managing calendars and scheduling appointments
• Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues
• Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices
• Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations
• Maintain accurate and complete customer records in CRM systems and other databases

Preferred Qualifications

Experience with a CRM system is preferred

Benefits

• Competitive Salary and Bonuses
• Gym membership reimbursements
• Mental health benefits
• Generous vacation allowance
• Free access to all our courses
• Remote Work