Customer Service Administrator

Summary

Join Sourcepass, an IT consulting company, as a Customer Service Representative in a fast-paced, phone-intensive role. You will handle incoming calls, emails, and data entry tasks, ensuring all information is accurately documented in our ticketing database. The ideal candidate possesses strong communication skills, attention to detail, and at least 2-3 years of customer service experience in an office setting. This independent contractor position offers a structured workday, with a schedule of Thursday-Monday, 1 pm-10 pm EST. The role involves a significant amount of phone work, similar to a call center environment, providing assistance to clients and resolving their issues. You will also assist management with special projects as needed.

Requirements

• Shows up for work on time – ready to work
• Minimum 2-3 years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)
• Strong typing skills required
• Pays attention to detail

Responsibilities

• Answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
• Enter tickets into our database that arrive via our customer email portal
• File paperwork and documentation as needed
• Process data entry tasks as needed
• Call clients to inform them of scheduling and/or changes
• Assist management team in special projects as deemed necessary