Administration & Customer Service Officer

Summary

Join our client, a leading Australian education provider, as an Administration & Customer Service Officer! This full-time, permanent, work-from-home position offers a collaborative environment and involves supporting both academic administration and operational tasks. You will manage course shells on the LMS (Plato), track attendance and results, provide timetabling support, and process invoices and contracts. Excellent communication and organizational skills are essential, along with advanced Microsoft Office Suite proficiency. Experience in admin or academic support roles is preferred. Enjoy benefits such as HMO, annual leave, and a Christmas bonus equivalent to one month's wage.

Requirements

• Strong written and verbal communication skills
• High attention to detail and organisational skills
• Advanced Microsoft Office Suite proficiency (Outlook, Word, Excel)
• Able to manage multiple tasks with accuracy and efficiency
• High computer literacy — quick to learn new systems

Responsibilities

• Build and maintain LMS (Plato) course shells
• Link grading rubrics and manage submission portals
• Track attendance, results entry, and ensure data accuracy
• Provide timetabling support and manage submission deadlines
• Prepare and process invoices and contracts
• Coordinate flight bookings and expense processing
• Reconcile AMEX transactions
• Respond to internal/external queries via phone and email
• Support People & Culture and academic admin teams
• Ensure data accuracy in LMS, timetables, and academic records

Preferred Qualifications

• Experience with LMS platforms (Plato preferred but not required)
• Familiarity with invoicing and financial reconciliation
• Previous experience in admin or academic support roles
• Friendly, collaborative, and professional approach

Benefits

• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)