Customer Service Assistant

Summary

Join our client, a reputable Australian business services provider, as a Customer Service Assistant! This role focuses on providing exceptional customer service through inbound phone support. You will handle customer inquiries, log details in the Jim2 system, and escalate complex issues. The position requires strong communication skills, attention to detail, and experience in customer service. It's a permanent, full-time, work-from-home opportunity with a dayshift schedule aligned with Australian business hours. Excellent benefits are offered, including HMO, annual leave, and a Christmas bonus equivalent to one month's salary.

Requirements

• Excellent spoken and written English (neutral or minimal accent preferred)
• Confident, calm, and helpful phone manner
• Strong attention to detail, especially when logging information
• Experience in customer service, reception, or call centre roles
• Reliable, organised, and responsive to tasks and follow-ups
• Able to work independently in a remote setup while staying connected with the team
• Comfortable working with Australian callers and time zones

Responsibilities

• Answer incoming customer calls in a professional and friendly tone
• Accurately log call details and customer issues in the Jim2 system
• Direct messages or unresolved issues to the appropriate internal team member
• Resolve basic queries using defined processes and support resources
• Follow internal call-handling procedures and document actions accurately
• Support general admin tasks and maintain clear communication with the team
• Deliver a consistent, high-quality customer experience in line with company values

Preferred Qualifications

Familiarity with CRMs or helpdesk systems (Jim2 experience a plus but not required)

Benefits

• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)