Customer Service Agent

Summary

Join AUTO1.com as a Business Support Agent B2B and provide excellent customer service to existing business clients. You will handle incoming inquiries via phone and email, resolving issues related to aftersales and operational processes. Collaborate with internal departments to support dealers with logistics, document delivery, payments, and complaints. Maintain accurate records and reports. This 100% remote position offers attractive benefits, including a supplemental contribution to company pension plans and employee discounts.

Requirements

• Prior customer service experience is beneficial, ideally with ticketing systems and telephony software
• Be motivated, work in a structured and careful manner, and be a team player
• Possess strong communication skills: actively listen, be reliable, and find the right words
• Have proficient written and spoken German skills and be comfortable using Google tools (Sheets, Gmail, Calendar, etc.)

Responsibilities

• Handle incoming inquiries from business clients via phone and email regarding aftersales and operational issues
• Resolve client issues and find appropriate solutions for each inquiry
• Support dealers with logistics, document delivery, payments, and complaints
• Collaborate with internal departments to ensure efficient issue resolution
• Maintain and manage company overviews, reports, and customer data with accuracy

Preferred Qualifications

Interest in the automotive industry is a plus but not required

Benefits

• 100% remote work: Work comfortably from home anywhere in Germany
• Attractive benefits: Supplemental contribution to company pension plan, employee discounts on various purchases and even your new car