Customer Service Agent

Summary

Join Fever, the world’s leading tech platform for culture and live entertainment, and help democratize access to culture and entertainment. As a Customer Service Agent, you will provide excellent customer service via email, phone, and social media, resolving incidents and managing inquiries. You will work remotely from home in Spain, offering support in Dutch and Spanish or English. This full-time position offers various benefits, including health insurance, a gym pass, and discounts on Fever events. The afternoon shift is from 4 PM to 12 AM, five days a week, with a 30-minute break. Fever is committed to creating a diverse and inclusive workspace.

Requirements

• Have excellent interpersonal and communication skills
• Be decisive and organized
• Love being part of a dynamic team in a growing company
• High or Native Dutch level and fluent in Spanish or English
• Candidates must reside in Spain

Responsibilities

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

Preferred Qualifications

It is a plus previous experience with a ticketing system, desirable Zendesk

Benefits

• Working comfortably at home (100% remote)
• Full-time job
• Resources necessaries for the daily job
• Job growth inside our amazing company
• Very good team atmosphere
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass
• Possibility to receive in advance part of your salary by Payflow