Customer Service Agent

Summary

Join Binance, a leading global blockchain ecosystem, as a frontline P2P market support representative. Handle inbound and outbound customer inquiries via various communication channels, providing accurate information and resolving issues. Continuously update your knowledge of relevant information to support customer service operations. Escalate complex issues to team leaders and other departments as needed. Adhere to quality assurance standards, schedules, and display a positive team attitude. This role requires 2-3 years of frontline customer support experience, preferably in finance or a related service industry, along with strong problem-solving skills and adaptability. A fast internet connection and fluency in English are essential. Binance offers competitive salaries, benefits, and a work-from-home arrangement (depending on the team).

Requirements

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Be both adaptable and resilient, able to operate in a quickly changing environment
• Be great at multitasking, prioritizing, and managing time effectively
• Have a fast internet connection (5mpbs broadband internet connection at least)
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders

Responsibilities

• Handle all inbound inquiries received, and establish outbound communication in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• Escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team working attitude and behavior within the team and other departments in the company

Preferred Qualifications

• Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)