Remote Customer Service Agent

Summary

The job is for a Customer Service Agent at Cheddar, an award-winning finance company based in London. The role involves managing customer queries, providing real-time support, collaborating with internal teams, and improving support processes. The position is primarily remote with occasional office visits.

Requirements

• Proven experience in customer service or operations, preferably in payments or finance industry
• Excellent communication and interpersonal skills, with a knack for problem-solving
• Ability to handle multiple tasks simultaneously and meet tight deadlines
• Strong organisational skills and attention to detail
• Proficient with zendesk. Being familiar with google suite and CRM systems is an added bonus

Responsibilities

• Manage and respond to customer queries via email, inbound tickets, phone calls, social media etc
• Provide real-time support through live chat and inbound tickets to address and resolve issues efficiently
• Support users with onboarding, payment-related issues, disputes, and other queries promptly

Benefits

• Competitive salary
• Meaningful equity in the organisation
• Latest MacBook
• Generous vacation allowance
• Flexible work location & hours
• Company off-sites
• Regular socials
• Development courses