Customer Service Agent

Summary

Join our consumer services team as a remote, night-shift Rockstar! Conduct concierge and provider-matching calls for clients. You will need at least one year of outbound call experience, reliable internet, and a quiet workspace. Responsibilities include client communication, provider data research, and detailed note-taking. You must be adaptable, productive, and able to work independently. This role requires excellent communication skills and BPO experience.

Requirements

• Has proficient to advanced written and verbal communication skills
• BPO Customer Service Agent Profile preferred
• Has at least 1-year BPO experience, preferably in a work-from-home environment
• Has keen attention to detail and familiarity with the use of several remote work tools
• Has the proven ability to multitask and think outside the box
• Has system requirements as mandated by the project

Responsibilities

• Comprehend how we do things with clients and make sure they're getting their money's worth
• Competent in conducting basic provider data research
• Conduct phone conversations with clients in the capacity of an executive assistant, maintaining a balance between casual and professional tones
• Jot down what you talk about with clients in a clear and accurate way
• Roll with the punches when things change at work, and still get the job done right
• Stay pumped and focused on getting stuff done on time
• Demonstrate success in initiating and executing new ideas
• Manage personal productivity and work independently with minimal supervision

Benefits

This is a remote work position