Customer Service Agent

Summary

Join our rockstar consumer services team as a remote, night-shift Concierge Call Agent! You'll be responsible for conducting concierge and provider-matching calls to clients, ensuring they receive excellent service. This role requires at least one year of outbound call experience, including appointment setting, and proficiency in written and verbal communication. You'll need reliable internet, a suitable workspace, and the ability to manage your time effectively while working independently. Success in this position hinges on your ability to multitask, adapt to change, and maintain a professional yet friendly demeanor with clients. The position offers the flexibility of remote work.

Requirements

• Has proficient to advanced written and verbal communication skills
• Has at least 1-year BPO experience, preferably in a work-from-home environment
• Has keen attention to detail and familiarity with the use of several remote work tools
• Has the proven ability to multitask and think outside the box
• Has system requirements as mandated by the project

Responsibilities

• Comprehend how we do things with clients and make sure they're getting their money's worth
• Competent in conducting basic provider data research
• Conduct phone conversations with clients in the capacity of an executive assistant, maintaining a balance between casual and professional tones
• Jot down what you talk about with clients in a clear and accurate way
• Roll with the punches when things change at work, and still get the job done right
• Stay pumped and focused on getting stuff done on time
• Demonstrate success in initiating and executing new ideas
• Manage personal productivity and work independently with minimal supervision

Preferred Qualifications

BPO Customer Service Agent Profile

Benefits

Remote work