Customer Service Agent

Summary

Join our rockstar consumer services team as a remote night shift worker! You'll be conducting concierge and provider-matching calls for clients. This role requires at least one year of outbound call experience, including appointment setting, reliable internet and computer setup, and the ability to work independently. You'll need excellent communication skills and attention to detail. If you're a responsible, results-oriented individual with a great attitude and experience in a BPO environment, we encourage you to apply.

Requirements

• Has proficient to advanced written and verbal communication skills
• Has at least 1-year BPO experience, preferably in a work-from-home environment
• Has keen attention to detail and familiarity with the use of several remote work tools
• Has the proven ability to multitask and think outside the box
• Has system requirements as mandated by the project

Responsibilities

• Comprehend how we do things with clients and make sure they're getting their money's worth
• Competent in conducting basic provider data research
• Conduct phone conversations with clients in the capacity of an executive assistant, maintaining a balance between casual and professional tones
• Jot down what you talk about with clients in a clear and accurate way
• Roll with the punches when things change at work, and still get the job done right
• Stay pumped and focused on getting stuff done on time
• Demonstrate success in initiating and executing new ideas
• Manage personal productivity and work independently with minimal supervision

Preferred Qualifications

BPO Customer Service Agent Profile

Benefits

Remote work