Customer Service Agent, French Speaking

Summary

Join PeopleCert, a leading education technology player, as a French Speaking Customer Service Agent to deal with customer enquiries and provide support through various channels. The role involves working in a team environment, liaising with other teams, and developing effective relationships with partners and clients.

Requirements

• Bachelor’s degree at any discipline would be appreciated
• Prior experience in similar position / function would be considered a plus
• Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and French (C2/ native)
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Excellent interpersonal, verbal, and written communication skills
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus

Responsibilities

• Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
• Ensure that relevant correspondence is handled within the set KPI standards
• Ensure that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
• Monitor, delegate and answer all queues from inbound requests i.e. email, chat and phone within set KPI standards
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
• Work effectively as part of a #global team, developing effective and supportive relationships with partners and clients

Benefits

• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development