Customer Service Ambassador

Summary

Join our global team of customer service ambassadors and enjoy the flexibility of working remotely from anywhere in the world! As a key point of contact for our clients' customers, you will handle inquiries via chat, email, and phone, providing tailored solutions and managing data changes. You will also contribute to inbound and outbound sales efforts. Previous customer service and sales experience is essential, along with strong German language skills. We offer a permanent employment contract, above-average compensation, and flexible work arrangements. We provide the necessary equipment and several weeks of paid training. Join us and let's go Globl together!

Requirements

• Previous experience as a customer service agent or in customer support, along with proven sales experience, is essential
• Strong—ideally native-level—German skills, both written and spoken
• Quick comprehension and a preference for independent work
• Solid PC skills and reliability in handling data
• Enjoy communication, interacting with customers, and working in a 100% remote environment with a vibrant digital community
• A stable internet connection and a quiet home office setup are required

Responsibilities

• Be the main point of contact for our clients’ customers, whether via chat, email, or phone
• Address customer inquiries and concerns with confidence and professionalism
• Carry out and manage data changes, service requests, orders, etc. in our systems with care
• Provide tailored solutions to customers based on your expertise
• Handle customer service inquiries for various projects simultaneously to keep things diverse
• Take on additional inbound and outbound sales tasks: we’re looking for people with strong sales affinity who aren’t afraid to pick up the phone!

Benefits

• You’ll receive several weeks of paid training and guided onboarding before you start
• Uncertain times call for secure solutions: with us, you’ll receive a permanent employment contract
• Maximum flexibility with full security: You decide when and how long you want to work—and receive above-average compensation
• We provide you with the necessary equipment for your daily work to ensure the best possible service for our clients at your workstation