Customer Service Ambassador

Summary

Join our team and become a remote Customer Service Ambassador, enjoying the flexibility to work from anywhere in the world. You will be the primary point of contact for our clients' customers, addressing inquiries via chat, email, or phone. Responsibilities include managing data, providing tailored solutions, and handling inbound/outbound sales tasks. This role requires proven customer service and sales experience, native-level German proficiency, strong PC skills, and a reliable home office setup. We offer a permanent employment contract, above-average compensation, paid training, and the necessary equipment. Embrace the opportunity to work independently, with maximum flexibility, and be part of a vibrant digital community.

Requirements

• Previous experience as a customer service agent or in customer support, along with proven sales experience, is essential
• Strong—ideally native-level—German skills, both written and spoken
• Quick comprehension and a preference for independent work
• Solid PC skills and reliability in handling data
• Enjoy communication, interacting with customers, and working in a 100% remote environment with a vibrant digital community
• A stable internet connection and a quiet home office setup are required

Responsibilities

• Be the main point of contact for our clients’ customers, whether via chat, email, or phone
• Address customer inquiries and concerns with confidence and professionalism
• Carry out and manage data changes, service requests, orders, etc. in our systems with care
• Provide tailored solutions to customers based on your expertise
• Handle customer service inquiries for various projects simultaneously to keep things diverse
• Take on additional inbound and outbound sales tasks: we’re looking for people with strong sales affinity who aren’t afraid to pick up the phone!

Benefits

• You’ll receive several weeks of paid training and guided onboarding before you start
• Uncertain times call for secure solutions: with us, you’ll receive a permanent employment contract
• Maximum flexibility with full security: You decide when and how long you want to work—and receive above-average compensation
• We provide you with the necessary equipment for your daily work to ensure the best possible service for our clients at your workstation