Strategic Operations Manager

Summary

Join dLocal as a Strategic Operations Manager and play a pivotal role in driving operational efficiency, scaling processes, and supporting strategic initiatives. You will act as the right-hand person to the regional manager, lead cross-functional projects, build relationships with external partners, and analyze market dynamics to identify growth opportunities. The role involves supporting the regional manager in merchant relationships, improving the onboarding experience, ensuring regulatory compliance, and monitoring country performance metrics. You will also identify and resolve bottlenecks, prepare for internal audits, develop operational playbooks, and prepare business cases for strategic decisions. This position requires a minimum of 5 years in operations management and experience in the payments industry.

Requirements

• Minimum of 5 years in operations management, strategy, or a related role
• Experience in the Payments Industry, Fintechs, and Digital Banks
• Familiarity with all business functions, including Legal, Finance, Product, and IT
• Proven ability to manage large-scale projects and deliver results in a fast-paced environment, with a track record of top performance
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Proficiency in operational tools such as Excel, project management software (e.g., Asana, Trello), and data visualization platforms (e.g., Tableau, Power BI)
• Open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Fluent in written and verbal English
• Availability to travel
• Ability to establish a relevant business network

Responsibilities

• Act as the right-hand person to the regional manager, supporting daily operations, decision-making, and strategic initiatives across the region
• Lead and manage high-impact, cross-functional strategic projects that drive growth, efficiency, and scalability in the region
• Build and maintain strong relationships with key external partners, including acquirers, banks, regulators, and other stakeholders
• Analyze market dynamics, identify growth opportunities, and collaborate with internal teams (Product, Operations, Finance, Legal) to execute country strategies
• Support the regional manager in managing relationships with key merchants, identifying expansion opportunities, and ensuring exceptional service delivery
• Proactively identify, prioritize, and lead initiatives to improve the overall merchant onboarding experience and reduce time-to-revenue
• Drive the onboarding process for new merchants, ensuring all regulatory, compliance, and operational requirements are met efficiently and in accordance with local laws
• Collaborate closely with the Legal and Compliance teams to ensure adherence to local regulatory frameworks, including licenses, tax requirements, AML, and KYC obligations
• Work alongside the Compliance team to develop and implement robust frameworks for transaction monitoring and fraud prevention
• Monitor tax regulations and coordinate with internal and external tax advisors to ensure compliance and identify opportunities for optimization
• Analyze country performance metrics, including Total Payment Volume (TPV), revenue targets, budget execution, and growth pipelines and translate insights into actionable business recommendations
• Collaborate with Finance and FP&A teams to ensure budget accuracy and alignment with regional growth targets
• Identify underperforming segments or countries and design turnaround strategies
• Identify bottlenecks in merchant activation and processing go-lives; proactively work with relevant teams to resolve issues and accelerate time-to-market
• Be the regional owner for internal audit preparation and follow-ups
• Develop and refine operational playbooks, frameworks, and best practices for country operations, with a focus on scalability and standardization
• Prepare business cases and recommendations to support strategic decisions, including market entries, partnership opportunities, and product launches
• Actively participate in regulatory meetings and industry forums, representing dLocal and strengthening our presence in the country
• Act as an ambassador of dLocal’s culture and values, both internally and externally

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!