Customer Service and Sales Representative

Summary

Join our dynamic e-commerce company as a Customer Service Agent, working remotely from Bali (or anywhere). You will provide stellar customer support via phone, email, and live chat, focusing on three leading home & living brands. Your daily tasks will involve handling customer inquiries, resolving issues, and boosting customer satisfaction. This role requires native-level German fluency, customer service experience, and strong communication skills. We offer professional growth opportunities, work-from-home flexibility, a competitive salary and benefits package, and a diverse, international work environment.

Requirements

• Knowledge of native level German (mother tongue level) with confidence in using your language skills over the phone and in emails
• Experience in customer service-related positions (bonus points for the sales experience), enthusiasm and ambition to take it to the next level
• High level of energy and enthusiasm, positive mindset, and hands-on approach
• Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency
• Great soft skills, especially communication, patience and empathy
• Resilience: coping well with pressure, open to receiving and adapting to feedback
• Multitasking: adapting to different situations in a limited amount of time
• Accountability: ability to work with little or no supervision
• Ability to learn fast, adjust and apply new knowledge, follow and execute defined processes and procedures
• Elaborate computer skills to comfortably navigate across different systems while speaking to customers
• Availability to work the morning shift
• Based in the Bali (or anywhere)

Responsibilities

• Conduct stellar communication with the customers via email, telephone, or LiveChat
• Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone)
• Assist with our website visitors through a Live Chat app
• Handle and timely respond to customer inquiries
• Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company
• Boost the client satisfaction and our brand’s Trustpilot rating
• Work closely with the logistics team to ensure timely delivery to our customers
• Assist in tracking shipped parcels and notify customers on request
• Follow up on inquiries and delayed payments
• Report any found issues to your supervisor or the relevant department
• Ensure a smoother shopping experience for customers by guiding them through the shopping process

Benefits

• Lots of opportunities to grow professionally and get promoted
• Work from home - this job requires you to work from home
• Personal Development plans, helping your growth
• Competitive salary and benefits package
• Young and dynamic team in a diverse and friendly environment
• A truly international workplace, operating in multiple countries and markets across the globe