Customer Service and Sales Representative

Summary

Join our dynamic e-commerce company as a Customer Service Agent, working remotely from Madagascar! You'll provide stellar customer support in French and English across various channels (phone, email, chat). This role involves turning inquiries into sales opportunities within the Home & Living sector, focusing on three leading brands. You'll work closely with the logistics team and contribute to boosting customer satisfaction and brand reputation. We offer a supportive environment with training, personal development plans, and a fully remote position. If you're ambitious, energetic, and ready to make a difference, we encourage you to apply!

Requirements

• Knowledge of native level French (mother tongue level) and fluency in English with confidence in using your language skills over the phone and in emails
• Experience in customer service-related positions (bonus points for the sales experience), enthusiasm and ambition to take it to the next level
• High level of energy and enthusiasm, positive mindset, and hands-on approach
• Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency
• Great soft skills, especially communication, patience and empathy
• Resilience: coping well with pressure, open to receiving and adapting to feedback
• Multitasking: adapting to different situations in a limited amount of time
• Accountability: ability to work with little or no supervision
• Ability to learn fast, adjust and apply new knowledge, follow and execute defined processes and procedures
• Elaborate computer skills to comfortably navigate across different systems while speaking to customers
• Openness and ambition to grow your skills, expand your expertise, willingness to go an extra mile for the customers
• Availability to work morning shift, starting at 8.30 AM
• Based in the Madagascar (anywhere)

Responsibilities

• Conduct stellar communication with the customers via email, telephone, or LiveChat
• Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone)
• Assist with our website visitors through a Live Chat app
• Handle and timely respond to customer inquiries
• Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company
• Boost the client satisfaction and our brand’s Trustpilot rating
• Work closely with the logistics team to ensure timely delivery to our customers
• Assist in tracking shipped parcels and notify customers on request
• Follow up on inquiries and delayed payments
• Report any found issues to your supervisor or the relevant department
• Ensure a smoother shopping experience for customers by guiding them through the shopping process

Benefits

• We will support your onboarding and development with training, continuous feedback and a clear progress plan
• Work from anywhere in Madagascar- this is a fully remote position
• Personal Development plans, helping your growth- we encourage proactivity and professional development
• Young and dynamic team in a diverse and friendly environment
• A truly international workplace, operating in multiple countries and markets across the globe