Customer Service Representative

Summary

Join Colibri as a Customer Service Representative and play a key role in retaining and renewing clients while providing exceptional service. You will proactively engage with clients, deliver sales pitches, and ensure smooth contract renewals. Investigate and resolve customer concerns, leveraging your product knowledge to drive satisfaction and loyalty. This role requires previous sales experience and strong communication skills. Colibri offers a supportive environment for individuals who thrive in customer-focused settings and are eager to contribute to a growing team. The position includes a set schedule with varying shifts, weekend and holiday coverage, and a competitive hourly rate.

Requirements

• Strong oral and written communication skills
• Excellent interpersonal abilities with a focus on customer/client orientation
• Self-motivated with the ability to work independently and meet goals
• Proficient in using computers and Microsoft Office applications
• Reliable in-home internet connection
• A dedicated, quiet, and distraction-free workspace to ensure productivity
• Previous sales experience required
• High school diploma or equivalent

Responsibilities

• Engage with Clients: Make and receive phone calls to retain and renew existing clients while contacting potential and current customers to promote sales opportunities
• Drive Renewals: Monitor contract expiration dates and proactively reach out to clients to discuss renewal options, meeting established retention and renewal quotas
• Deliver Sales Pitches: Use prepared sales scripts to persuade potential clients to make purchases, gather client information, and follow up after initial contact to close deals
• Resolve Client Concerns: Address and resolve complaints from dissatisfied clients, ensuring their concerns are thoroughly investigated and resolved to their satisfaction
• Stay Informed: Maintain a strong understanding of competing products and services to accurately represent the organization’s offerings. Stay updated on current promotions and offers, with the ability to extend discounts or special deals as needed
• Collaborate and Escalate: Handle basic issues independently and escalate more complex matters to senior team members when necessary, working under direct supervision

Preferred Qualifications

Customer service experience preferred, with a demonstrated ability to build positive client relationships

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• Paid time off
• Paid training
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement