Customer Service Representative 2nd Level

Summary

Join Europe's fastest-growing marketplace for refurbished products as a Customer Service Representative! This part-time (minimum 30 hours) or full-time role offers a 100% remote option with flexible working hours. You will provide excellent customer service in English, Italian, and German, resolving order issues and payment disputes. The minimum salary is €2200 gross per month, but higher salaries are possible depending on qualifications. We offer a supportive and inclusive work environment with numerous benefits, including unlimited LinkedIn Learning training, personal growth sessions, internal workshops, and a flexible work arrangement.

Requirements

• Have excellent language skills and an ability to express yourself in a clear and understandable way
• Speak German, Italian and English fluently
• Enjoy dealing with customers via e-mail or chat and if needed, on the phone
• Have experience in 2nd level customer service support
• Be communicative and be able to deal with stressful situations in a friendly and calm way
• Find a solution for every problem and at the end of the day be happy to have made many of our customers happy
• Love to work with great colleagues in a highly motivated team

Responsibilities

• Ensure a pleasant experience in case of questions or difficulties with the order (post-purchase)
• Solve problems of our customers and merchants to the greatest possible satisfaction
• Make sure that refurbed customers become the happiest customers
• Do all of this mostly via email, and sometimes via phone
• Take over different projects within the team
• Respond to customer reviews across various platforms, managing those reviews, and handling payment disputes efficiently

Benefits

• Unlimited number of trainings through LinkedIn learning
• Private sessions with experts for personal growth and mental health through Likeminded partnership
• Internal workshops to further develop skills and enhance collaboration
• Fully remote setting and possibility to work from the office in Vienna
• Self-organization and flexibility in working hours
• Participation in office weeks with team-building events and on-site workshops