Customer Support Specialist

Summary

Join Juro's growing team as a Customer Support Specialist and play a key role in helping high-growth companies succeed. You will provide excellent, timely support, act as a trusted advisor, and identify opportunities to improve Juro's products and services. This role requires 12-18 months of experience in a dedicated support or customer-facing role, working with targets, and ideally, experience at a high-growth B2B SaaS company. The position offers flexible remote work, a competitive salary (£32,000-£40,000 + bonus + equity), and the chance to contribute to a rapidly scaling legal tech company. We encourage applications even if you don't meet all criteria. The role is based in the UK and requires long-term working rights in the UK.

Requirements

• Have ca. 12-18 months in a dedicated support or customer-facing role
• Alternatively, you may come from a customer facing legal background and are looking to move into legal tech, or use your legal knowledge in an alternative customer facing, legal environment
• Have worked to targets, e.g. response times / customer satisfaction scores
• Be located and have long-term working rights in the UK

Responsibilities

• Provide excellent, timely support on their Juro queries
• Be a trusted advisor and source of guidance on Juro through solving their problems with contract management
• Identify opportunities to improve Juro products and services, including documentation and resources for self-serve learning
• Manage Juro's help centre, creating helpful articles and supporting product updates as our platform evolves

Preferred Qualifications

• Have worked at a high-growth, venture-backed B2B SaaS company
• Contributed to writing help/guidance articles
• Worked with Intercom
• Have a legal background, training or education

Benefits

• ��32,000 - £40,000 a year + bonus + equity
• Flexible remote work from Day One