Customer Service Representative

Binance Logo

Binance

πŸ“Remote - Bulgaria, Romania

Summary

Join Binance's Customer Service team and contribute to a client-facing business prioritizing exceptional support. You will provide top-quality assistance via ticketing systems and live chat, handling customer queries, complaints, and identification approvals. The ideal candidate is empathetic, communicative, and a problem-solver, advocating for customers and gathering valuable feedback. This role ensures exceptional service standards and high customer satisfaction within a leading global blockchain ecosystem. You'll collaborate with world-class talent in a fast-paced, innovative environment with opportunities for career growth and continuous learning. Competitive salary and company benefits are offered, including a work-from-home arrangement (depending on the team).

Requirements

  • College degree or above
  • Fluent Ukrainian language, advanced English speaker
  • Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
  • Ability to work under pressure, strong communication skills and exceed beyond expectation
  • Willing to work under different work shifts (including night shift)
  • Positive about the crypto industry

Responsibilities

  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers

Benefits

  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

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