Customer Service Representative

Summary

Join Binance's Customer Service team and contribute to a client-facing business prioritizing exceptional support. You will provide top-quality assistance via ticketing systems and live chat, handling customer queries, complaints, and identification approvals. The ideal candidate is empathetic, communicative, and a problem-solver, advocating for customers and gathering valuable feedback. This role ensures exceptional service standards and high customer satisfaction within a leading global blockchain ecosystem. You'll collaborate with world-class talent in a fast-paced, innovative environment with opportunities for career growth and continuous learning. Competitive salary and company benefits are offered, including a work-from-home arrangement (depending on the team).

Requirements

• College degree or above
• Fluent Ukrainian language, advanced English speaker
• Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Willing to work under different work shifts (including night shift)
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)