Customer Service Representative

Summary

Join Hart Medical Equipment as a Customer Service Representative and provide exceptional service as the first point of contact for customers. You will take orders, answer questions, handle complaints, and troubleshoot problems. This full-time position is located in Essexville but can be fully remote after training. The schedule is 9am-6pm, Monday-Friday. Hart Medical Equipment offers a competitive salary and benefits package. The role requires excellent communication and customer service skills, along with proficiency in computers and data entry.

Requirements

• High school diploma or general education degree (GED)
• Excellent interpersonal, written and oral communication skills
• Customer service orientation
• Attention to detail
• Good data entry skills
• Proficiency with computers, with strong typing skills
• Ability to work in a fast paced environment

Responsibilities

• Assists all internal and external customers in a professional manner
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
• Coordinates home equipment service request with Dispatch for prompt delivery
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provide customers with product and service information
• Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
• Understanding and striving to meet or exceed department metrics while providing excellent customer service
• Making sales or recommendations for products or services that may complement client needs, as applicable
• Other duties as assigned by management

Preferred Qualifications

6 months of relevant customer service experience preferred