Customer Service Representative

Summary

Join Binance's Customer Service team and contribute to a client-facing business prioritizing exceptional support. We provide top-quality assistance via ticketing systems and live chat, handling customer queries, complaints, and identification approvals. We seek empathetic, communicative, and problem-solving individuals who advocate for customers and gather feedback. Help ensure exceptional service standards and high customer satisfaction. The role involves handling high-volume live chat and other online tools, providing accurate information, and following communication procedures. We offer competitive salary and company benefits, including a work-from-home arrangement (depending on the team).

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Native-level fluency in French, and advanced English is mandatory to support our users in this role
• High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Preferred Qualifications

Previous experience with cross-functional support will be advantageous

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)