Customer Service Representative

Summary

Join NeoWork's vibrant team in Argentina as a passionate Customer Service Representative! You'll be the face of our brand, providing exceptional remote support to customers through various channels. This role offers flexibility and the chance to enhance customer loyalty. If you're a proactive communicator who enjoys problem-solving and helping others, we encourage you to apply. We offer a competitive salary and a hybrid work model. The position requires strong communication skills, problem-solving abilities, and experience in customer service.

Requirements

• 4-5 year of experience in a customer service/sales or support role
• Fluent in both Spanish and English
• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Empathetic with a customer-centric mindset
• Ability to work independently and collaboratively in a remote team environment
• Owned computer or laptop and stable internet connectivity

Responsibilities

• Respond to customer inquiries through phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and issues
• Assist customers with resolving complaints and concerns to ensure satisfaction
• Document customer interactions and maintain detailed records in our system
• Identify opportunities to improve our service and processes based on customer feedback
• Collaborate with internal teams to provide comprehensive solutions to customer issues
• Stay informed about product updates and company policies to provide accurate assistance

Preferred Qualifications

• Familiarity with customer service software, CRM, ERP, and ticketing systems
• Demonstrated ability to manage multiple tasks and prioritize effectively
• Knowledgeable in Office 360, Google Apps, and client-facing communication

Benefits

• Salary: Open Rate. $10 - $13/hr, based on your level of experience
• Work Set-up: The role will be home-based initially but we need someone open to work hybrid once we have an office operational