Customer Service Representative

Summary

Join Dane Street's team as a Customer Service Representative and contribute to our success by handling the intake and processing of new cases. You will be responsible for reviewing and verifying information, drafting cases in our system, assigning cases to physicians, and monitoring progress. Excellent communication and time management skills are essential, along with computer literacy. This role involves client interaction and ensuring timely updates. We offer a comprehensive benefits package including medical, dental, vision, life insurance, paid time off, a 401k plan, and more. The position may involve some physical demands and requires maintaining an uninterrupted internet connection if working remotely.

Requirements

• Present exceptional communication skills with a clear understanding of company business lines
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines
• Computer literacy and typing skills are essential
• Maintaining an uninterrupted internet connection is a requirement of all work from home position

Responsibilities

• Intake new cases and review/verify information and requests
• Draft cases by entering information into the Dane Street system, AccessDS
• Work with client on any information missing pertinent to processing claim
• Sort, organize and create medical document listing - if required by client, and in line with specific special handling
• Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements
• Ensure that the assigned physician has no conflict of interest with the case assignment
• Monitor, process and track cases to ensure we meet deadlines
• Update clients frequently on cases in progress
• May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer
• Ensure proper documentation for specified cases is provided to the client
• Other duties & special projects, as assigned and based on business needs

Preferred Qualifications

• An Associate’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Paid time off
• 401k plan with a company match
• Apple equipment and a media stipend are provided for remote workspace