Customer Service Representative

Summary

Join Cloverleaf Care as a Customer Service Representative in our Operations group! This remote position, open to all of Bangladesh, requires 2+ years of experience and reliable internet. You will work the US day shift (10:30 pm - 7:30 am BST, Monday-Friday) from home. We are a direct employer, not a recruitment agency, offering competitive pay and promising career advancement. The role involves scheduling healthcare workers, screening caregivers, communicating with staff, and providing excellent customer service. Apply now with your resume and cover letter!

Requirements

• Experience in a Customer Service role
• Flair communication skills in English, both spoken and written is a **MUST**
• Expert level computer experience with documents, sheets and web applications is a **MUST**
• Excellent problem solving skills
• Detail oriented, highly organized, dependable and multi-tasker
• Self-starter with superior time management skills
• Excellent customer service skills with phone with US or UK consumers
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
• Dedicated home office space
• Shift timing - 10:30pm - 7:30am
• Strong work ethics, respectful and a professional attitude towards work

Responsibilities

• Schedule and coordinate day to day activities of healthcare workers
• Screen and hire caregivers
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent
• Staff client shifts by matching the best caregiver with each client
• Take initiative to build strong rapport and relationships with US based team members
• Manage the service delivery platform to meet company’s standards
• Answer phone calls and provide excellent customer service
• Prepare daily and weekly staffing reports
• Support payroll functions
• Provide HR support to healthcare workers

Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment
• Training, education
• Progressive, startup work culture with exciting opportunities to learn new skills, tools, processes and technologies - you can explore to your limits!
• Receive recognition and lucrative incentives from management