Bilingual Customer Service Representative

Summary

Join Integra Partners as a Bilingual Customer Service Representative and become the first point of contact for our Spanish-speaking patients, health plans, and healthcare providers. You will manage a high volume of calls and documents, ensuring smooth business operations. This role requires exceptional communication skills in both English and Spanish, strong computer skills, and a dedication to providing a best-in-class client experience. We offer competitive compensation, including an annual bonus program, comprehensive benefits, and opportunities for career development. Remote work opportunities are available in select states. If you are a highly detail-oriented individual with a passion for healthcare and a commitment to providing excellent customer service, we encourage you to apply.

Requirements

• High School diploma or equivalent
• Exceptional communication skills – verbal and written / English and Spanish fluency (verbal and written)
• Computer skills – Microsoft Word, Excel and ability to type 45 wpm
• Highly detail oriented with an emphasis on accuracy
• Maintain an attitude of responsibility, ownership and accountability
• High energy and passion
• Customer / Client Focused
• Have a pleasant telephone personality
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Passion for your work and the mission of the company
• Motivated and able to work independently within a fast paced, team environment
• Must follow policies regarding attendance and punctuality
• Ability to work overtime as required

Responsibilities

• Manage our Spanish-speaking patient, health plan or healthcare providers needs by telephone or email
• Route health plan representatives and providers to appropriate internal resources
• Handle and resolve customer questions and/or issues
• Route fax and mail correspondence to appropriate resource
• Answer on average 50 – 60 calls per day
• Maintain a 90% or higher quality assurance score on calls
• Keep all email turnaround time to one (1) day or less

Preferred Qualifications

• Prior experience in a call center
• Healthcare / DME O&P experience

Benefits

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities
• Remote Opportunities