Customer Service Representative

Summary

Join Floral Image North America as a Customer Service Representative! This 1099 contract position offers a unique opportunity to work remotely, servicing accounts in the San Jose area using a company-provided vehicle. You will build and maintain strong customer relationships, identify new business opportunities, and conduct sales. The role requires excellent communication and interpersonal skills, sales experience, and a valid driver's license. Floral Image provides training, support, and a company vehicle, computer, and cell phone. This is a great opportunity for those looking to make extra cash!

Requirements

• Minimum High School/GED Degree
• Valid driver’s license with clean driving record

Responsibilities

• Build and maintain strong relationships with existing customers, serving as their primary point of contact for all inquiries, orders, and support
• Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
• Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
• Identify new business opportunities and implement effective sales techniques to acquire new customers
• Utilize various channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales
• Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements
• Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction
• Attend companywide trainings, offsites, trade shows, and conferences to expand your professional network and promote Floral Image North America's offerings

Preferred Qualifications

• Prior Sales and/or Customer Service experience
• Self- starter with a positive attitude and friendly demeanor
• Excellent communication and interpersonal skills to build customer rapport and establish long-term relationships
• Ability to effectively present and demonstrate products to potential customers
• Strong negotiation and persuasion skills to close sales and secure long-term agreements
• Self-motivated and target-oriented, able to work both independently and in a team environment
• Excellent time management skills

Benefits

• Company vehicle, computer, and cell phone provided
• Training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology