Bilingual Customer Service Representative

Summary

Join Colibri as a Customer Service Representative and be part of a team supporting customers. You will play a vital role in enabling first call resolution, handling various customer service calls, such as processing extensions, enrolling customers in coursework, and assisting with website navigation. This position requires bilingual fluency in English and Spanish, excellent communication skills, and the ability to quickly learn new software. You will need a reliable internet connection and a dedicated workspace. Colibri offers competitive benefits, including 401(k) matching, health insurance, paid time off, and professional development opportunities.

Requirements

• Bi-lingual fluency in English and Spanish
• Excellent interpersonal, written, and verbal communication skills
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously
• Reliable in-home internet connection
• Dedicated, quiet, and distraction-free workspace
• High school diploma or equivalent
• Proficiency in Microsoft Office
• Customer Service experience
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team

Responsibilities

• Enable first call resolution in a constantly evolving industry, while using a variety of tools and technology
• Handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website
• Build relationships with customers, while personalizing your communication
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• Paid time off
• Paid training
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement