Customer Service Representative

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Hart Medical Equipment Logo

Hart Medical Equipment

πŸ“Remote - Worldwide

Summary

Join Hart Medical Equipment as a Customer Service Representative and provide exceptional service as the first point of contact for customers. You will take orders, answer questions, handle complaints, and troubleshoot problems. This full-time position is remote and located in Grand Blanc, MI. Hart Medical offers a competitive salary and benefits package. The role involves assisting customers, coordinating equipment services, verifying insurance coverage, and meeting department metrics. Opportunities exist to make sales recommendations and contribute to a positive customer experience.

Requirements

  • High school diploma or general education degree (GED)
  • Excellent interpersonal, written and oral communication skills
  • Customer service orientation
  • Attention to detail
  • Good data entry skills
  • Proficiency with computers, with strong typing skills
  • Ability to work in a fast paced environment

Responsibilities

  • Assists all internal and external customers in a professional manner
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
  • Coordinates home equipment service request with Dispatch for prompt delivery
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
  • Provide customers with product and service information
  • Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
  • Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
  • Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
  • Understanding and striving to meet or exceed department metrics while providing excellent customer service
  • Making sales or recommendations for products or services that may complement client needs, as applicable
  • Other duties as assigned by management
  • Greets customers as they enter the store
  • Keeps the showroom and the shelf inventory clean, rotated and in order

Preferred Qualifications

6 months of relevant customer service experience

Benefits

Competitive salary and benefits package

This job is filled or no longer available