Summary
Join Hart Medical Equipment as a Customer Service Representative and provide exceptional service as the first point of contact for customers. You will take orders, answer questions, handle complaints, and troubleshoot problems. This full-time position is remote and located in Grand Blanc, MI. Hart Medical offers a competitive salary and benefits package. The role involves assisting customers, coordinating equipment services, verifying insurance coverage, and meeting department metrics. Opportunities exist to make sales recommendations and contribute to a positive customer experience.
Requirements
- High school diploma or general education degree (GED)
- Excellent interpersonal, written and oral communication skills
- Customer service orientation
- Attention to detail
- Good data entry skills
- Proficiency with computers, with strong typing skills
- Ability to work in a fast paced environment
Responsibilities
- Assists all internal and external customers in a professional manner
- Maintain a positive, empathetic and professional attitude toward customers at all times
- Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
- Coordinates home equipment service request with Dispatch for prompt delivery
- Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
- Provide customers with product and service information
- Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
- Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
- Understanding and striving to meet or exceed department metrics while providing excellent customer service
- Making sales or recommendations for products or services that may complement client needs, as applicable
- Other duties as assigned by management
- Greets customers as they enter the store
- Keeps the showroom and the shelf inventory clean, rotated and in order
Preferred Qualifications
6 months of relevant customer service experience
Benefits
Competitive salary and benefits package