Instant Teams is hiring a
Customer Service Representative

Summary

Join Instant Teams as a Customer Service Representative to provide information, service, and assistance related to pension and health & welfare plans. This role involves taking inbound calls, working on client requests via various channels, and performing special tasks and projects as assigned.

Requirements

• Excellent communication (both verbal and written), interpersonal, and organizational skills
• Proven ability in judgment and handling angry/irate customers
• Ability to expeditiously process quality transactions and provide follow-up as necessary
• Ability to work as a team member and achieve team goals in a “client-focused” environment

Responsibilities

• Provides customer service assistance for situations regarding simple requests as defined in training
• Responsible for maintaining high standards of quality and courtesy
• Routinely suggests opportunities for improvement and supports the execution of such improvements
• Utilizes system(s) and other department resources to obtain the necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals
• Accesses the system(s) in order to obtain necessary information to answer questions and provide information to customers and various company personnel. Ensure changes, corrections, or other actions on the system are documented and records maintained
• Responds to webmail inquiries within delegated authority
• Initiates changes, corrections, or other actions in the system(s) within delegated authority
• Prepares reports and similar documents; ensures that information is fully researched and accurate
• Develops effective working relationships with customers, whether an external customer or an employee from another location or functional area
• Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork, and forms to plan participants and sponsoring employers; assists in training new and/or temporary staff
• Maintains effective working relationships with both internal and external clients

Benefits

Fully remote position