Veolia is hiring a
Customer Service Representative I

Summary

Join Veolia North America as a Customer Service Representative I and provide professional customer service for internal and external customers.

Requirements

• High School Diploma/GED is required
• 1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility
• Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner

Responsibilities

• Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions are handled effectively, timely, and efficiently in a knowledgeable and positive manner
• Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions
• Responsible to achieve customer service metrics and satisfaction levels
• Ensure all service orders are complete and entered into CC&B
• Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.)
• Assist with routing new development for meter reading and entry into CC&B

Benefits

• Paid time off policies
• Health insurance
• Dental and vision insurance
• 401(k) plan