Rightway is hiring a
Pharmacy Customer Service Representative
Rightway
π΅ $43k-$49k
πRemote - Worldwide
Please let Rightway know you found this job on JobsCollider. Thanks! π
Summary
Join Rightway as a Pharmacy Customer Service Representative to help simplify the healthcare experience for employers and members by resolving pharmacy benefit inquiries from providers and members.
Requirements
- Education level: Bachelorβs Degree or equivalent relevant work experience
- Active/Current National Pharmacy Technician Certification
- Work experience: 3-5 years of relevant work experience in a health plan, TPA or PBM contact center
Responsibilities
- Handles calls and correspondence (electronic and written) regarding pharmacy benefit inquiries from providers (pharmacy/physician) and members
- Effectively communicate issues and resolution to members and providers
- Document calls within a call tracking system using established protocols to ensure resolutions are clear, concise, and accurate
- Assist network pharmacies in processing prescription claims. Review claims for accuracy against benefit guidelines and contract standards
- Serve as a customer advocate in problem resolution and follow through
- Creates and supports an environment which fosters teamwork, cooperation, respect and diversity
- Perform other duties and projects as assigned
Benefits
$21-24/HR
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Please let Rightway know you found this job on JobsCollider. Thanks! π