Customer Service Representative

Summary

Join our team as a Customer Services Representative for a global BPO company offering Elderly Home Based Care and various other services. This is a remote role with flexible working hours, requiring a fixed fibre line and power backup solution.

Requirements

• Fluent in English
• Compassionate and confident
• Responsible and reliable
• 10+ years’ work experience in customer service + office duties
• Adaptable and flexible regarding work hours
• Impeccable phone and computer skills
• Staffing and/or health care experience
• Experience working remotely and independently to the USA
• Fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
• Power backup solution to manage loadshedding or power outages

Responsibilities

• Answer all incoming calls
• Resolve client and nurse queries that are within the scope of after-hours
• Provide timely responses to queries that come in our texting platform
• Notify clients and replace caregiver callouts as necessary
• Confirm caregivers 1-2 hours before shift start
• Perform initial intake for callers potentially interested in services
• Document all scenarios on our platform, as well as update caregiver schedules as needed
• Non-urgent Admin projects if time allows

Benefits

• Flexible working hours with a 3-day working week of 4-hour shifts per day and a Saturday and Sunday shift of 12 hours per day
• Remote work environment
• Quiet and professional work-from-home environment