Customer Service Representative

Summary

Join Laird Superfood as a Customer Service Representative and be the voice of our brand, ensuring exceptional customer experiences. You will respond to inquiries via various channels, troubleshoot issues, manage accounts, and promote sales. This full-time, fully remote role requires 2+ years of customer service experience, e-commerce expertise, and excellent communication skills. The ideal candidate is a compassionate problem-solver who thrives in a fast-paced environment. We offer a competitive salary ($1600-$2000/month), paid time off (20 days/year), and a supportive remote work environment. Apply if you are passionate about clean foods and are committed to a full-time role.

Requirements

• 2+ years of experience in customer service
• Experience working within E- commerce
• Proven experience working with international clients (US)
• Availability to work weekends
• Experience with point-of-sale (POS) systems; NetSuite or Shopify experience preferred
• Excellent communication skills over phone, email, and in person
• Comfortable using computers for daily tasks
• Strong social media navigation and response skills
• Proficiency with cloud-based file management systems (e.g., Atlassian, Google Drive)

Responsibilities

• Responding to customer inquiries and showing that Laird Superfood is committed to world-class service
• Communicating with customers via email, phone, and social media
• Continuously looking for ways to improve the customer experience
• Maintaining a positive, empathetic, and professional attitude at all times
• Entering orders for customers and wholesale accounts
• Filing shipping claims and coordinating with shipping couriers
• Managing account details for customers and wholesale accounts
• Troubleshooting customer concerns, complaints, and requests, and escalating when needed
• Building rapport with customers and strengthening our community
• Promoting sales through product recommendations and education
• Staying up to date on Laird Superfood products and compliance issues
• Collaborating with colleagues and working independently
• Taking on additional duties as needed

Preferred Qualifications

Experience with Zendesk, Yotpo, Recharge

Benefits

• Salary - $1,600 - $2,000 per month*
• Full-time - fully remote role
• Paid time off - 20 days per year