Customer Service Representative

Summary

Join Laird Superfood as a Customer Service Representative and become the voice of our brand, ensuring exceptional customer experiences. You will respond to inquiries via various channels, troubleshoot issues, manage accounts, and promote sales. This full-time, fully remote role requires 2+ years of customer service experience, e-commerce expertise, and excellent communication skills. The ideal candidate is a compassionate problem-solver who thrives in a fast-paced environment. We offer a competitive salary ($1,600-$2,000 per month), paid time off (20 days), and the opportunity to work remotely. Apply now to join our growing team!

Requirements

• 2+ years of experience in customer service
• Experience working within E-commerce
• Proven experience working with international clients (US)
• Experience with point-of-sale (POS) systems
• Excellent communication skills over phone, email, and in person
• Comfortable using computers for daily tasks
• Strong social media navigation and response skills
• Proficiency with cloud-based file management systems (e.g., Atlassian, Google Drive)

Responsibilities

• Respond to customer inquiries and show that Laird Superfood is committed to world-class service
• Communicate with customers via email, phone, and social media
• Continuously look for ways to improve the customer experience
• Maintain a positive, empathetic, and professional attitude at all times
• Enter orders for customers and wholesale accounts
• File shipping claims and coordinate with shipping couriers
• Manage account details for customers and wholesale accounts
• Troubleshoot customer concerns, complaints, and requests, and escalate when needed
• Build rapport with customers and strengthen our community
• Promote sales through product recommendations and education
• Stay up to date on Laird Superfood products and compliance issues
• Collaborate with colleagues and work independently
• Take on additional duties as needed

Preferred Qualifications

Experience with Zendesk, Yotpo, Recharge

Benefits

• Salary - $1,600 - $2,000 per month
• Full-time - fully remote role
• Paid time off - 20 days per year