Customer Service Representative

Summary

Join lastminute.com's Customer Service Team in Madrid as a French and German-speaking Customer Service Representative. This permanent, full-time (36 hours/week) hybrid role involves handling inbound and outbound customer communications (phone, email, chat), resolving pre- and post-sales queries, and ensuring single-contact resolution. The position requires strong communication skills in French or German and Spanish, availability for rotating shifts (including weekends), and at least one year of customer support experience. Benefits include a multicultural team environment, travel discounts, and a great incentive package. The role is based in Madrid with hybrid and remote work options within Spain.

Requirements

• Strong verbal and written communication skills in French or German and Spanish
• Availability to work rotating shifts, including weekends
• At least one year of experience in Customer Support services
• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Work to tight deadlines with a can-do attitude

Responsibilities

• Deal with inbound and outbound phone calls, emails, and live chats from Customers
• Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution

Preferred Qualifications

• Previous experience in the travel sector or similar
• GDS knowledge is a plus
• Oriented business results
• Versatility

Benefits

• Multicultural & Multi-lingual team environment
• Travel discounts through our website Lastminute.com (staff intranet)
• Great incentives package