Customer Service Representative

Summary

Join OneTouch Direct, a leading provider of contact center solutions, as a Remote Customer Service Representative! As a frontline support representative, you will assist customers with inquiries and concerns via phone, email, or chat. This work-from-home opportunity allows you to contribute to a team focused on exceptional service. You will troubleshoot issues, process orders, and escalate complex problems. The role requires excellent communication and problem-solving skills, along with the ability to work independently. OneTouch Direct offers a comprehensive benefits package.

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and an ability to think critically
• Ability to work independently and manage time effectively in a remote setting
• Reliable internet connection and a quiet home office environment
• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
• Hardwired internet connection (ethernet)
• USB headset (not wireless) with noise-canceling features
• Webcam (external or integrated)

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Assist customers with troubleshooting issues and provide accurate solutions
• Process orders, amendments, and returns efficiently
• Escalate unresolved issues to senior staff when necessary
• Provide feedback to improve customer service processes

Preferred Qualifications

• 1-2 years of customer service experience
• Previous experience in a call center or remote support role

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home