Bilingual Customer Service Representative

Summary

Join Netfor, Inc. as a Bilingual Customer Service Representative and enjoy a rewarding 100% remote career helping people. We offer comprehensive training and tools for success, opportunities for growth within various industries, and a supportive work environment. You will provide exceptional customer service via inbound calls in Spanish and English, addressing inquiries about state taxes and repayment programs. Netfor provides a predictable Monday-Friday schedule and offers competitive pay, benefits, and professional development opportunities. If you are passionate about helping people and fluent in both Spanish and English, apply today!

Requirements

• Fluency in Spanish and English (spoken and written)
• Clear, confident, and friendly communication, with the ability to explain solutions
• Ability to type while talking (35+ WPM preferred)
• A passion for helping others with patience and a positive attitude
• Basic computer skills
• Self-motivation and willingness to work as part of a team

Responsibilities

• Address inquiries about state taxes, repayment programs, and related services in both Spanish and English
• Provide clear answers and actionable next steps, guided by the comprehensive training we provide
• Handle sensitive customer information with professionalism and confidentiality
• Document every case accurately and thoroughly in our ticketing software, ensuring exceptional follow-through
• Delight callers with patience, empathy, and top-tier support—turning complex issues into simple solutions

Preferred Qualifications

Microsoft Office knowledge

Benefits

• $18.50/hour pay
• Up to 9.6 days (76.96 hours) PTO in your first year
• 401k, health, dental, and vision insurance
• Access to professional development programs and wellness initiatives
• $200 referral bonus
• 100% remote work
• Monday–Friday, 8:00 AM–5:00 PM schedule