Customer Service Representative

Summary

Join our client, a multifaceted international enterprise specializing in branding solutions, uniforms, custom manufacturing, and 3PL services, as a Customer Service Representative. This role is crucial for ensuring exceptional customer satisfaction by managing client interactions, overseeing order processes, and proactively addressing issues. You will be responsible for resolving client issues, reviewing order accuracy, following up on orders, monitoring workflow, and collaborating with teams and vendors. This is a permanent, work-from-home position with a Monday-Friday schedule (10 PM - 7 AM PH Time). The ideal candidate will have at least two years of customer service experience and familiarity with CRM systems and workflow management tools. This is an exciting opportunity to shape and implement marketing strategies from the ground up within a supportive and friendly work environment.

Requirements

• 2 or more years in customer service
• Experience with order management and client issue resolution
• Familiarity with CRM systems and workflow management tools
• Proficiency in Microsoft Office and related Customer related tools
• Strong verbal and written English communication skills

Responsibilities

• Address and resolve client issues, vendor errors, and shipping discrepancies promptly
• Ensure all communication related to issues is completed within 24 hours
• Review client orders to confirm properly formatted artwork, completeness, accuracy, and acceptable margins
• Assess delivery timelines and ensure orders align with company standards
• Schedule follow-up dates for special-action orders to guarantee on-time shipment
• Expedite or escalate orders as necessary, ensuring proactive communication before potential problems arise
• Maintain and update the Work-in-Progress (WIP) dashboard to ensure accuracy in delivery dates
• Follow up on tasks daily to ensure timely completion, aiming to clear the dashboard to zero each day
• Actively participate in weekly and monthly sales team meetings to share updates and insights
• Engage in bi-monthly vendor meetings to strengthen partnerships and streamline operations
• Contribute to scheduled staff meetings, providing feedback and updates on ongoing processes

Preferred Qualifications

Branding, promotional products, or logistics industries could be advantageous

Benefits

• Work From Home
• Schedule: Monday to Friday PH Time 10 Pm - 7Am