Customer Service Representative

Summary

Join Netfor, Inc. as a Bilingual Customer Service Representative and enjoy a rewarding, fully remote career helping people from the comfort of your home. We offer comprehensive training and tools for success, opportunities for growth within 100+ systems across various industries, and a supportive, fast-paced environment. You will provide exceptional service to customers, addressing their inquiries about state taxes and repayment programs in both Spanish and English. Netfor provides a predictable Monday-Friday schedule, a strong team spirit, and access to professional development and wellness initiatives. We offer competitive pay, benefits, and a referral bonus program. Start your career with us today!

Requirements

• Fluency in Spanish and English (spoken and written)
• Clear, confident, and friendly communication, with the ability to explain solutions simply
• Ability to type while talking
• A passion for helping others with patience and a positive attitude
• Basic computer skills
• Self-motivated and ready to shine as part of our team

Responsibilities

• Address inquiries about state taxes, repayment programs, and related services in both Spanish and English
• Provide clear answers and actionable next steps, guided by the comprehensive training we provide
• Handle sensitive customer information with professionalism and confidentiality
• Document every case accurately and thoroughly in our ticketing software, ensuring exceptional follow-through
• Delight callers with patience, empathy, and top-tier support—turning complex issues into simple solutions

Preferred Qualifications

• 35+ WPM typing speed
• Microsoft Office knowledge

Benefits

• $18.50/hour pay
• Up to 9.6 days (76.96 hours) PTO in your first year
• 401k
• Health, dental, and vision insurance
• Access to professional development programs
• Access to wellness initiatives
• $200 referral bonus
• 100% remote work
• Monday–Friday, 8:00 AM–5:00 PM schedule