Outbound Customer Service Representative

Summary

Join Docketly, an appearance counsel provider, as an Operations Specialist. This role involves learning our attorney recruitment process (primarily cold calling, texting, and emailing), mastering our business operations, and consistently meeting performance goals. You will participate in daily team stand-ups and contribute to a fast-paced, innovative environment. We seek critical thinkers, self-starters, and natural leaders who are comfortable with high-volume workloads and problem-solving. Docketly offers comprehensive benefits, including medical, dental, vision, 401k matching, paid holidays, PTO, transit benefits, and excellent growth opportunities.

Requirements

• A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions
• Excellent verbal and written, organizational, presentation, and communication skills
• Technical savviness
• Strong analytic capability - the ability to transform data into insight
• Ability to function in a fast-paced and innovative environment

Responsibilities

• Learn how we deliver scripted dialogue to recruit new attorneys either through cold call (primary method), text, or email
• Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
• Ability to meet or exceed specific set goals and metrics
• Daily stand-up meetings with the team

Preferred Qualifications

• Eager to grow with a scaling business
• Comfortable in a fast-paced environment
• Confident on the phone
• Learn to solve problems before they exist
• Comfort with high volume workload; not being afraid to "roll up your sleeves"
• Leverage strategic thinking, influencing and coaching skills

Benefits

• Comprehensive Medical, Dental Vision Coverage
• 401K plan with company matching
• 11 Paid holidays annually
• PTO days
• Transit benefits
• Excellent growth opportunities