Customer Service Representative

Summary

Join the GigSquad at NoGigiddy as a Customer Service Representative, providing exceptional service to our community of gig workers. This remote position offers competitive pay at $19 per hour.

Requirements

• High school diploma or equivalent; additional education in customer service or related field is a plus
• Proven experience in a customer service role, preferably in a remote setting
• Excellent verbal and written communication skills to engage effectively with gig workers
• Strong problem-solving abilities and a keen attention to detail
• Ability to multitask and manage time efficiently in a fast-paced environment
• Familiarity with CRM systems and customer service software is preferred

Responsibilities

• Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly
• Provide detailed information about our platform and services to gig workers and potential users
• Assist users in navigating our application and connecting with available shifts
• Document and track all customer interactions and issues in our CRM system
• Collaborate with team members to identify recurring issues and suggest improvements to our processes
• Maintain a positive and empathetic attitude toward gig workers at all times
• Stay updated on industry trends and platform changes to provide accurate and timely information