Customer Service Representative

Summary

Join SanMar as a Customer Service Representative I and provide world-class customer service to internal and external customers. You will handle inbound calls, process transactions, educate customers about products and services, and troubleshoot issues. This part-time (20 hours/week) role requires 1+ years of customer service experience and strong communication skills. The preferred location is WA, ID, MT, AZ, or NV, with shifts between 9 am and 3 pm PST. SanMar offers competitive hourly pay ($20.29-$25.00/hour depending on location and experience), an annual bonus, paid time off, comprehensive benefits, and a 401k plan.

Requirements

• 1 + years of customer service experience
• Strong verbal and written communication skills
• The ability to identify and propose solutions to address customer problems or needs
• A high level of attention to detail in written communication and order entry
• Results orientated with a strong sense of accountability and urgency
• Ability to meet accuracy and productivity metrics
• Strong organizational and time-management skills
• Adaptability in a fast paced environment
• Must have basic math and computer skills

Responsibilities

• Take inbound calls while maintaining a high level of professionalism and establish a positive rapport with every customer
• Learn and utilize computer system applications to accurately process transactions and maintain customer data
• Educate customers on products and services via phone, email, and chat communications
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution
• Build and maintain positive relationships with internal customers and team members
• Stay informed on all communications and training to ensure accurate protocols are followed
• Build knowledge of relevant company products, processes, programs and technology
• Participate in other related duties and projects as assigned by the supervisor or manager
• Perform other duties as assigned
• Comply with all policies and standards

Preferred Qualifications

Experience with Microsoft Outlook, and/or Dynamics 365 a plus

Benefits

• Salary Range: You`ll earn between $20.29 - $25.00 (WA); $18.67 - $23.00 (NV); $17.45 - $21.50 (AZ, ID, MT) on an hourly basis, depending on experience
• Bonus: You`ll be eligible for an annual discretionary bonus up to $2000 of base salary
• Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance