Customer Service Representative

Summary

Join Zillion Technologies Inc. as a Customer Service Representative! This fully remote, 12-month contract-to-hire position offers a competitive hourly rate of $16.00. You will be the first point of contact for customers, handling claims over the phone and providing information about the company's products and services. The role involves processing claims, answering questions, resolving basic problems, and maintaining accurate records. This position requires excellent communication and customer service skills, along with proficiency in Microsoft Office programs. Benefits include health, vision, dental, and 401K.

Requirements

• High School Diploma or GED
• 6+ months of customer service experience in a call center role
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Strong conflict resolution skills
• Proficiency in Microsoft Office programs, i.e. Excel, Outlook, Word
• An eye for detail and effective data entry skills
• Must be able to handle/process high call volumes while adhering to scheduled breaks
• Minimum typing speed of 35 WPM

Responsibilities

• Files claims by collecting pertinent information from customers
• Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance
• Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed
• Processes and determines coverage by reviewing forms and other applicable records
• Maintains professionalism and effectively interacts with all contacts, both internal and external
• Maintains department quality standards and performs job duties as directed by supervisor

Benefits

• Health
• Vision
• Dental
• 401K