Customer Service Representative, Parent Liaison

Summary

Join Cranial Technologies, a leader in pediatric cranial shaping orthoses, as a full-time Customer Service Representative! You will provide exceptional phone support to families, healthcare providers, and insurance companies, educating them about the treatment process and insurance coverage. Responsibilities include patient registration, appointment scheduling, and coordinating information between various parties. The ideal candidate possesses 1-2 years of customer service and computer software experience, along with excellent communication and problem-solving skills. Cranial Technologies offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, and more. Apply today and make a difference in the lives of families affected by plagiocephaly!

Requirements

• 1 – 2 years’ customer service or related experience
• 1 – 2 years’ experience with computer software
• Exceptional communication including phone etiquette and human relations skills
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers
• Ability to problem-solve and prioritize daily tasks to manage individual workload

Responsibilities

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Benefits

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• $1,000 Sign-On Bonus*