Patient Care Specialist

Summary

Join Carrum Health's Care Management Team as a Patient Care Specialist and provide comprehensive, non-medical support to patients throughout their healthcare journey. Guide patients through the Carrum program, from onboarding to surgery completion, and serve as their advocate. You will provide instruction and guidance on cost and quality implications, collaborate with clinical teams, and streamline procedures. Work cross-functionally to ensure patient needs are addressed, and proactively identify and communicate issues impacting patient care. This full-time position offers a salary range of $50,000-$60,000 plus bonus, depending on experience and location. Carrum Health is a rapidly growing health tech company committed to transforming healthcare.

Requirements

• 2+ years of experience as a patient care navigator, health navigator, care coordinator, or customer services representative in a healthcare setting
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• A natural understanding of what high-touch patient care and support entails
• Basic understanding of clinical terminology
• Excellent written and verbal communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, ability to build trust and rapport
• Appropriately handle confidential information and adhere to HIPAA requirements
• Ability to communicate patient’s needs across the organization and with our Centers of Excellence
• Strong “patient first” values
• An entrepreneurial spirit, creative problem solving, and innovative thinking
• A natural self-starter who is comfortable working independently
• The ability to problem solve and think creatively

Responsibilities

• Be the voice of Carrum Health to our patients throughout their journey
• Guide patients through the Carrum program, from initial onboarding through the completion of their surgery
• Provide comprehensive non-medical instruction, support, and guidance to patients in understanding the cost and quality implications of their decision
• Serve as the patient advocate and liaison while partnering with the clinical teams at Carrum’s Centers of Excellence
• Collaborate with other Care Management team members to continuously evaluate where procedures can be streamlined or policies updated
• Work cross-functionally to ensure the patient’s voice is addressed in everything from product enhancements to marketing and customer success
• Ensure an individualized, high-touch experience for each Carrum patient
• Proactively monitor, identify, and communicate gaps and issues that may impact any aspect of the Patient care journey
• Occasional evening and weekend monitoring of escalations, especially for traveling patients

Preferred Qualifications

• Experience working with Google Suite, Microsoft Office, and Slack
• Spanish language experience

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan